Refund policy

return process

We operate self-serve returns on our website. To initiate a return, log into your account here using your email address and select the order you wish to return. Follow the steps to submit your return request. Your packing slip or order number must be inside the parcel in order for us to identify it. 

Package the item securely in its original packaging ensuring all hangtags and hygiene strips are still attached and the item is unworn and unused and ship the item to the address provided.

We suggest you keep your tracking number or receipt for the return shipment as proof of return postage.

 

return period

Customers may return items within 14 days of the delivery date. Returns must be initiated within this timeframe and must meet our return requirements to be eligible for processing.

return shipping

Return shipping costs are the customer's responsibility. We do not currently cover or reimburse return shipping expenses. Customers must arrange and pay for return shipping through their preferred carrier. We suggest to send your return back through a tracked service and retain the receipt for records until the refund has been processed.

 

return requirements

Items must be in original condition, unused, and in original packaging.

Items showing signs of wear, damage, or alteration may not be eligible for return.

If any underwear has hygiene protection strip removed it will not be eligible for refund.

refund processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

faulty products

If your product arrives damaged or encounters any manufacturing fault within the first 6 months, we are happy to offer you to a replacement. Please contact our customer support team with details of the issue. This does not affect your statutory rights to a refund. 

exchanges

We can accept size exchanges on unused, unworn items free of charge. The customer is generally liable to pay the return fee.

contact information

For return authorisation and shipping address, please contact our customer service team: hello@formethelabel.com