Refund policy
return period
Customers may return items within 14 days of the original purchase date. Returns must be initiated within this timeframe to be eligible for processing.
Ensure your return meets our return requirements and then initiate your return by emailing support@formethelabel.com.
return shipping
Return shipping costs are the customer's responsibility. We do not currently cover or reimburse return shipping expenses. Customers must arrange and pay for return shipping through their preferred carrier. We suggest to send your return back through a tracked service and retain the receipt for records until the refund has been processed.
return process
To initiate a return:
- Contact our customer service team to request a return authorisation and receive the return shipping address.
- Keep your tracking number or receipt for the return shipment as proof of return postage
- Package the item securely in its original packaging.
- Ship the item to the address provided by customer service
return requirements
Items must be in original condition, unused, and in original packaging.
All accessories, manuals, and components must be included.
Items showing signs of wear, damage, or alteration may not be eligible for return.
If any underwear has hygiene protection strip removed it will not be eligible for refund.
refund processing
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
faulty products
If your product arrives damaged or encounters any manufacturing fault within the first 6 months, you may be entitled to a replacement. Please contact our customer support team with details of the issue.
contact information
For return authorisation and shipping address, please contact our customer service team: hello@formethelabel.com