duties & taxes

Formé covers all applicable duties and taxes for shipments to:

All 27 European Union member states
Norway
Switzerland

What We Cover:

All customs duties
Import VAT/taxes in destination country
Customs processing fees and administrative charges
All necessary customs documentation

How It Works:

Qualifying goods receive duty-free treatment under UK trade agreements
UK VAT is zero-rated on exports
Destination country VAT is covered by Formé
Price at checkout includes all applicable duties and taxes
No additional charges upon delivery

Formé does not cover duties, taxes, or customs charges for:

United States
Canada
Australia
Any other international destinations worldwide

For all other international destinations, you are responsible for:

All customs duties and import taxes
Customs clearance fees and brokerage charges
Any additional taxes or levies
Compliance with local import regulations
Potential delivery delays due to customs processing

Why we don't cover other markets: The UK does not have comprehensive free trade agreements with these countries, meaning customs duties apply according to each country's standard tariff schedule. Rather than building uncertain costs into our prices, we provide transparent coverage only where we can guarantee the costs.

Policy Changes: This policy may change based on modifications to trade agreements or customs laws.

Contact: For questions about duties and taxes, contact customer support at hello@formethelabel.com.

 

What if my order is delayed?

As we work with third-party logistics companies, we rarely experience delays but we understand this can happen. We appreciate your patience!

In the case your order has been lost, or not met a reasonable delivery period, we can organise a refund or replacement. Please check with your local delivery company or email us at hello@formethelabel.com.

How do I return?

To make a return, please send your item back to the return address found on your packing slip. You must ensure your original packing slip is inside the parcel so we can identify it.

Your items must be unworn and with any applicable hygiene strips attached in order to qualify for a refund.

My item is faulty. Can I get a replacement?

Should your item arrive with any manufacturing defects, please contact us on hello@formethelabel.com and we will be able to assist you.

Where do you ship to?

Currently, we ship within the UK only. Please keep an eye on our website and social media accounts for any updates.