duties & taxes

Formé covers all applicable duties and taxes for shipments to:

All 27 European Union member states
  
What We Cover:

All customs duties.
Import VAT/taxes in destination country.
Customs processing fees and administrative charges.
All necessary customs documentation.

How It Works:
Destination country duty & VAT is covered by formé.
Price at checkout includes all applicable duties and taxes.
No additional charges upon delivery.

formé does not cover duties, taxes, or customs charges for:

United States
Canada
Australia
Any other international destinations worldwide

For all other international destinations, you are responsible for:

All customs duties and import taxes.
Customs clearance fees and brokerage charges.
Any additional taxes or levies.
Compliance with local import regulations.
Potential delivery delays due to customs processing.

Why we don't cover other markets: The UK does not have comprehensive free trade agreements with these countries, meaning customs duties apply according to each country's standard tariff schedule. Rather than building uncertain costs into our prices, we provide transparent coverage only where we can guarantee the costs.

Policy Changes: This policy may change based on modifications to trade agreements or customs laws.

Contact: For questions about duties and taxes, contact customer support at hello@formethelabel.com.

 

What if my order is delayed?

As we work with third-party logistics companies, we rarely experience delays but we understand this can happen. We appreciate your patience!

In the case your order has been lost, or not met a reasonable delivery period, you may be entitled to a refund or replacement. Please check with your local delivery company or email us at hello@formethelabel.com.

If you purchased Shipping Protection with your order, please reach out to us to make a claim.

How do I return?

To make a return, you can either email our help team at hello@formethelabel.com or follow the instructions found on your packing slip. You must ensure your original packing slip is inside the parcel so we can identify it. 

Your items must be unworn and with any applicable hygiene strips attached in order to qualify for a refund.

My item is faulty. Can I get a replacement?

Should your item arrive with any manufacturing defects, please contact us on hello@formethelabel.com and we will be able to assist you.

Where do you ship to?

We currently ship within the UK and Europe. We do not yet ship to the US or Rest of World. To check our shipping policies and delivery timescales, check out our Shipping & Delivery page.